Shipping and returns
SHIPPING
Items will be dispatched within a few days via Australia Post. As much as we all like to bag Auspost, they are the most reliable option to remote areas. If you're in a hurry, select Express Post and give us a call to see if we can dispatch any quicker. You never know, we're pretty good like that.
Sometimes we may be away from internet access for a day or few and this may delay shipping, by days, not weeks.
Local Pick Up Or Drop Off
If you live or work in the Crows Nest, Cooyar, Sunshine Coast or North Brisbane areas (or anywhere along our regular travel route), we may be able to arrange free pick up or drop off. This is at our discretion so please message and ask prior to checking out. If you select free local pickup without clearing with us, we will contact you and request postage prior to sending your order.
Return To Sender
If we have posted your item to the address provided at checkout and the parcel has returned back to our warehouse as non-deliverable due to an insufficient address or unclaimed from your post office, we will be in contact to assist in re-sending the parcel. Please watch out for typos when you enter your address.
We will cover the RTS fee however, the re-shipping fee, must be paid by the customer.
If we do not receive a response within 30 days of the parcel arriving back as RTS or if you wish to abandon the order, we will refund your order minus the RTS fee, $15, plus a 10% restocking fee and the items will return to inventory.
No refunds will be given on postage.
CUSTOMISATION TIMES
If an item needs customisation or is a special order, we may take longer to dispatch. We usually take approximately a week, longer delays will be advised.
Customisation includes adding a truck brand patch.
Special orders include ordering a colour not currently in stock.
RETURNS AND EXCHANGES
Faulty Manufacturing
If an item received is faulty, please contact us within 3 days of receiving the item (desertdog@outlook.com.au) to advise us of the fault. Please provide a photo of the faulty item and your order number so we can assist you. Faulty items must be returned and assessed by us to determine if there is a manufacturing fault. If so, we will offer a replacement, repair or store credit to the value of the item. If the item is sent back before any contact has been made, we may not be liable to accept your return.
Items need to be received by us within 14 days of advising us of a fault.
Change of Mind
We do not offer money back on returns for change of mind. Returns for change of mind will be accepted within 21 days of purchase if the item is in brand new condition and still in original packaging. You will need to pay postage on the returned item. A credit will be issued but 10% will be retained as a restocking fee (yes, it costs us money when you change your mind).
General
Sale items and seconds are not refundable and cannot be returned for a refund. Sale on these items are final.
No refunds will be given on postage.
Please contact us on 0402 984 939 before returning anything or if you have any questions.